Shipping policy

Frequently Asked Questions (FAQ)

I Just Placed an Order — When Will It Ship?

Please allow 1–3 business days for order processing and preparation before shipment.

Once your order has been shipped, you will receive a confirmation email with tracking information.

How Long Does Shipping Take?

Estimated delivery times:

  • 🇦🇪 UAE: 2–5 business days

  • 🇸🇦 Saudi Arabia: 4–8 business days

  • 🌍 International Shipping: 7–15 business days

Please note that shipping times may vary due to:

  • Customs processing

  • Public holidays

  • Weather conditions

  • High shipping demand

  • Courier delays

While we work closely with our shipping partners, delivery delays caused by carriers are outside our control.

Can I Cancel My Order?

Yes — orders can be canceled within 24 hours of purchase.

To request a cancellation, please email us at:

support@flexorahub.com

Subject line:
"CANCEL ORDER"

If your order has already been shipped, cancellation may no longer be possible.

I Entered the Wrong Shipping Address

If you entered an incorrect address, contact us immediately at:

support@flexorahub.com

We can update your shipping information within 24 hours of your order being placed.

Please note:
FlexoraHub is not responsible for orders shipped to incorrectly entered addresses after the 24-hour correction window.

My Item Arrived Damaged

We carefully package all orders to ensure safe delivery.

If your item arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos or videos of the damaged item

Once verified, we will gladly provide:

  • A replacement item
    or

  • A full refund if replacement is unavailable

What If My Product Becomes Defective?

If your product develops a manufacturing defect within 14 days of delivery, you may qualify for:

  • A replacement product
    or

  • A full refund

Proof of the defect must be provided.

Damage caused by misuse, accidents, or improper handling is not covered.

Do You Ship Worldwide?

Yes — FlexoraHub ships to:

  • UAE

  • Saudi Arabia

  • Gulf Countries

  • Europe

  • United States

  • Most international destinations worldwide

Shipping availability may vary depending on local regulations.

I Still Have Questions

If your question was not answered here, feel free to contact us anytime:

support@flexorahub.com

Our support team typically replies within 24 hours.